Yes, we accept payment by foreign credit card. However, your bank may request a SMS verification, so you need to be able to access the mobile phone you have used with your bank.
No. You have choice to pay by one-off payments (credit card or cash)
Depending on your weekly meal plan, you can customize your meals. (Not available with Basic Boxes & Classic Lunchboxes) You can choose : meats (Pork, Chicken, Beef & Fish), 5 Mix of vegetables, 5 starches, your macros (carbs, calories, proteins), sauces, snacks, allergies (Shellfish, nuts ...)
Due to the large amount of sales, we cannot remove a specific ingredient from the food, except about allergies. An alternative, for example, if you do not like mushrooms, you may choose another mix of vegetables than mushrooms when choosing your vegetables. Our food may contains onions and garlic. (But always cooked) All of our food is cooked, nothing raw.
Unfortunately we do not offer Vegan & Vegetarian food at this time.
We deliver all Taiwan mainland
Yes, your food will be refrigerated all along the journey to your home. We use the BlackCat refrigerated service.
You can cancel your order until 48 hours (working day) before the delivery day. Between 24 hours and 48 hours, 50% of your order will be refunded. No refund for a cancellation on the same day.
新北市永和區保安路62號 62 Bao'an road, Yonghe District New Taipei City firstname.lastname@example.org (Answers will be made in English or Chinese) Tel: 0229-210-982 (We speak only Chinese) We aim to reply to emails within 72hours during working hours. We are open Monday-Friday 09:00-18:00
If you should be disappointed for any reason, please contact us and our promise will be to find a solution to every problem and feelings. We insist for our customers being happy.
Our food is cooked on the day we ship it to your place. We buy vegetables and meats, everyday, from Taiwan markets.
Unfortunately not as we do not have staff allocated to this task. We only use delivery service. Our place is a central kitchen. We are not a restaurant.
Lunchboxes : 48 hours after getting your delivery Weekly Boxes : If your vacuum bags are not opened, you could keep your food up to 5 days.
Yes, you could freeze your food at -18C. You can keep your food up to 6 months in your freezer.
We use our own delivery service and Lalamove for lunchboxes. We use BlackCat refrigerated delivery service for Weekly Boxes across Taiwan