General conditions :

  • You have read and accepted the specific conditions of your products (from the page of the product)
  • You accept to pay this order, even if the payment should fail.
  • Upon delivery, you become responsible of keeping the food in a fridge or in a freezer.

Lunchboxes Delivery :

  • Lunchboxes are delivered cold, Monday to Friday, between 09:00 and 12:00
  • Our delivery team will deliver the food at the time you have booked. If we should be late, we will immediately let you know.
  • Our delivery guy cannot wait more than 5 minutes at your place, since they must be do delivery for other people too.
  • If you are not available at the time of the delivery, and if the delivery guy needs to come back later, an extra cost of 30NT$ will be requested for the extra delivery (Daily deliveries).
  • If the delivery could not be processed during the time-slot, and if no arrangement could not be done in advance (at least 24 hours in advance), the amount of the day may be lost.

Cancellation policy:

  • To cancel your order, you need to do it online from your account/subscriptions, or contact your sales team : @michelbru

Refunds following cancellation :

  • Until 48 hours (working days) before dispatching your food : free cancellation.
  • Between 24 hours and 48 hours (working days), 50% refund of your order.
  • Less than 24 hours (working days), no refund
  • Payments by credit card will be refunded by reversing your payment. Refund can take up to 21 days depending on your bank.
  • Payments by bank transfer will be refunded by bank transfer.

Hygiene & Use by

  • The products are delivered with a “Use by” Date of 5 days.
    However, after opening the products, they must be eaten within 24 hours
  • The customer is responsible to follow the basic following rules of hygiene:
    – Upon receiving the order, the customer should keep fish and meat in the fridge
    – If the products have been frozen, the customer must not freeze them again.
    – “Michel Bru“ will be not responsible if the customer should not respect the basic rules of hygiene

Payments

  • CREDIT CARD, ONE-OFF PAYMENT :
    Use this payment method if you do not want a recurring payment. It is also the right method to enjoy voucher codes, loyal reward points … Transaction fees of 3%
  • PAY BY CREDIT CARD, RECURRING PAYMENT :
    Use this payment method if you do not want to forget to pay your next order, and want to be sure to get your order on time.
    You accept not to use any discounts/vouchers/loyal points when going into recurring payment. Transaction fees FREE
  • PAY BY BANK TRANSFER :
    The best way to pay if you do not want to use your credit card. You are responsible
  • PAY BY CASH DEPOSIT INTO BANK ACCOUNT :
    The best way to pay if you do not have a Taiwan Credit Card or cannot make a bank transfer …

Complains

If for any reasons you are not satisfied and want to return the products for an exchange or a refund, you must follow this :
– Send an email to contact@michelbru.shop to explain your problem, within 24 hours after receiving the products. Give your name, address, order number, which products you want to return, tell us if you want an exchange or refund.
– You will receive an email of confirmation and the address for the return
– Please send back your products (unopened), within 24 hours, from when you have received the email of confirmation
– If you wish an exchange, the products will be sent on the same day than receiving back your parcel + a discount for your next order
– If you wish a refund, the refund will be processed within 24 hours after receiving your parcel